Delivery & Returns

Postage and packaging

For UK customers:

Shipping is free on orders over £100 excluding VAT otherwise there is a minimum charge of £5.95 for delivery to the UK Mainland. Large items may incur additional delivery charges.

Areas that may be subject to additional delivery charges are delivery to Northern Ireland, the Scottish Islands, the Channel Islands or the Isle of Wight

Most small orders will be despatched using Royal Mail. However, where goods need to be signed for, then we request that customers inspect the goods before signing the documentation and, make a note of any sign of damage to the package or goods, on the courier’s paperwork. If this is not done and the courier later disputes liability for any damage, then we cannot be held responsible for any costs incurred as a result of such damage. GKG Solutions Ltd should be informed of any damage as soon as possible.

For EU countries and the rest of the world, please ask for quotation.

Please accept our apologies for any disappointment this may cause.

A note about postage:
We do not seek to make a profit on postage and packaging. If you return goods to us we ask you to pay the postage on the goods you return but we will pay for anything we send back to you. We do not refund postage costs. If we have made a mistake on your order please let us know and we will arrange for the item to be collected.

If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination - delivery times may vary.

Delivery time
Within the UK most orders arrive within 14 working days from the date of order as long as the item is in stock. If the item is not in stock you will be notified accordingly.

Royal Mail's delivery aims for the overseas services we use are as follows:
Western Europe 7 to 14 working days
Rest of Europe 10 to 15 working days
Rest of World 15 to 20 working days

Please note these times are not guaranteed.

Returning goods
Cancellation Rights

Consumers have the right to cancel orders for goods or services that have been placed on gkgsolutions.co.uk for up to 7 working days after the date on which the item(s) are delivered. This is called the 'cooling off period'.

This right does not apply to certain items such as:
  • any appliance that is made from materials that may be distorted if worn
  • any item which requires us to provide a service before approving the item for supply - provided that we have begun to provide the service with your agreement.
  • Any item that is made or customised to order.
  • To exercise your cancellation right, you should follow the instructions in 'To Return Goods' below.

    You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.

    To return goods, just follow the simple instructions below:

    1. The product must be repacked in the original packaging.
    2. Please call our returns department on 01885 410369 to advise of the return and request details as to how to return the particular item.
    3. Unless the returns team advise you otherwise, return to GKG Solutions Ltd., Perry Farm Cottage, Stoke Bliss, Tenbury Wells, Worcs WR15 8RS
    4. You must not return goods without a returns reference number. Any return sent without a returns reference number or without prior arrangement can not be refunded.
    5. You will need to pay to send goods back and we recommend that you obtain a proof of postage.

    Please allow 20 working days for us to process your return. If you have any queries regarding your return you can contact the returns department on 01885 410369 between 9.00 am and 5.00 pm Monday to Friday or you can email enquiries@gkgsolutions.co.uk.

    Faulty goods
    If an item you have purchased from us is faulty or damaged in any way when you receive it, or if it develops a fault after use, please contact our returns department on 01885 410369 or by email enquiries@gkgsolutions.co.uk for us to advise you on how to return the item.