Postage and packaging

For UK customers:

Shipping is free on orders over £100 excluding VAT otherwise there is a minimum charge of £5.95 for delivery to the UK Mainland. Large items may incur additional delivery charges.

Areas that may be subject to additional delivery charges are delivery to Northern Ireland, the Scottish Islands, the Channel Islands or the Isle of Wight

Most small orders will be despatched using Royal Mail. However, where goods need to be signed for, then we request that customers inspect the goods before signing the documentation and, make a note of any sign of damage to the package or goods, on the courier’s paperwork. If this is not done and the courier later disputes liability for any damage, then we cannot be held responsible for any costs incurred as a result of such damage. GKG Solutions Ltd should be informed of any damage as soon as possible.

For EU countries and the rest of the world, please ask for quotation.

Please accept our apologies for any disappointment this may cause.

A note about postage:
We do not seek to make a profit on postage and packaging. If you return goods to us we ask you to pay the postage on the goods you return but we will pay for anything we send back to you. We do not refund postage costs. If we have made a mistake on your order please let us know and we will arrange for the item to be collected.

If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination – delivery times may vary.

Delivery time
Within the UK most orders arrive within 14 working days from the date of order as long as the item is in stock. If the item is not in stock you will be notified accordingly.

Royal Mail's delivery aims for the overseas services we use are as follows:
Western Europe 7 to 14 working days
Rest of Europe 10 to 15 working days
Rest of World 15 to 20 working days

Please note these times are not guaranteed.

Returning goods
Here at GKG Solutions Ltd we know how important it is for you to feel that you can purchase in complete confidence, knowing that if you are not entirely satisfied with your purchase once you receive it, that you can return it for an exchange or refund of the cost of the product. That’s why we offer a “No Quibble” returns guarantee on unused goods. To return goods, just follow the simple instructions below:

1. Repack the goods in the original packaging where possible.
2. Please call our returns department on 01299 832020 to advise of the return and request details as to how to return the particular item.
3. Unless the returns team advise you otherwise, return to GKG Solutions Ltd., Westwood Farmhouse, Mamble, Kidderminster, Worcestershire DY14 9JX
4. You will need to pay to send goods back and we recommend that you obtain a proof of postage. Alternatively, we can arrange a collection from an address of your choice at a cost of £16.99 per parcel (only available to mainland UK customers). Please ask for this service when you call us to obtain your returns number.

Please allow 10 working days for us to process your return. If you have any queries regarding your return you can contact the returns department on 01299 832020 between 9.00 am and 5.00 pm Monday to Friday or you can email enquiries@gkgsolutions.co.uk.

Faulty goods
If an item you have purchased from us is faulty or damaged in any way when you receive it, or if it develops a fault after use, please contact our returns department on 01299 832020 or by email enquiries@gkgsolutions.co.uk for us to advise you on how to return the item.